Tim Rowan's HOME CARE TECHNOLOGY REPORT

Volume 3, Number 13 — April 6, 2011

Also from the Home Health News blog:

RAC Assistance for Home Care • RAC Assistance for Hospices • The Informed Home Care Clinician • Preventing Hospitalizations

Tim Rowan, Editor

Dear Home Care Colleague,

Technology touches nearly every function in home care agencies and hospices, from clinical to financial and everything between. This week we focus on the intersection between technology and Revenue Cycle Management. First, we define it. Later it will be the focus of an occasional series through which we will explore it in detail over time.

Do not be put off if “Revenue Cycle Management” sounds like an article only bean counters could find exciting. It encompasses clinical documentation, compliance, patient care systems, communication, coding and billing, as detailed in this week’s story, the first of our series.

The reason we bring this up now is that we have some great news to announce. Do not miss our lead story about FGA changing its HomecareStandards.com service from fee-based to free. The article explains the important reason why they did it. If you are at all involved with Medicaid, it is in your best interest to know all about this.

Lastly, we offer a rare “Editor’s Corner” this week. Circumstances seemed to call for one of our infrequent opinion pieces.

Have a great week. Keep making a difference!

Your Editor,

Editor signature

Tim Rowan

editor@homecaretechreport.com


This week’s news and analyses, summarized below, are found in their entirety at www.homecaretechreport.com



FGA Removes All Fees From “HomecareStandards.com”; Industry Participation Needed to Help Inform Medicaid Pay Rate Decisions

One of our advertisers has been promoting a service designed to aggregate financial information in order to help home care providers make a strong case before Medicaid officials intent on slashing rates. Though the fee to use the site and benefit from its data analyses was extremely low, the company has decided to make it completely free. We spoke with Frank Giannantonio, president of FGA, Inc., to find out what motivated such a move.


The Growing Importance of Revenue Cycle Management: Introduction to Decade’s Hottest Topic

More than the latest buzzword, Revenue Cycle Management is a philosophy for running a business. In today’s Medicare, Medicaid, Private Duty and non-skilled homecare services businesses, managing revenue from beginning to end means improving compliance as much as it means ensuring complete and accurate billing processes and A/R follow up procedures.


Editor’s Corner: Is Paul Ryan Another Tom Scully? Medicare Providers and Beneficiaries, on the Brink, Hope He Is Not

We do not often run editorial pieces, preferring to stick to reporting straight news. However, the budget battle raging in Congress right now is on the verge of doing tremendous damage to Medicare, including its home care benefit. Unfortunately, current events are too often interpreted without reference to their historical context. So we went back eight years to resurrect a legislative story that may help us better understand Representative Paul Ryan’s (R-WI) new proposal to do away with Medicare entirely.

To be clear: as opinion pieces are supposed to be, this one is admittedly one-sided, though its point of view is based on historical facts that are easily verifiable. It will come across as critical of both Ryan and one other giant of CMS history, Thomas A. Scully. Reader feedback is welcome, whether you agree or disagree. It is intended to be read in tandem with this week’s report (above) on a decision made by one of our advertisers, FGA, Inc., a decision quite the opposite of what Scully and Ryan are known for.


CMS News – Blumenthal’s Successor Named

Dr. Farzad Mostashari has been named to succeed Dr. David Blumenthal as head of the Office of the National Coordinator for Health Information Technology at HHS, effective April 8.


Vendor Watch

Select Data delivers Electronic Medical Record
Philips working with cardiologists to reduce rehospitalizations
Procura listed in The Branham300 for 3rd consecutive year

 

 

As evidenced by this week’s editorial, there are enough bad players looking to use Medicare to further their own agendas and line their own pockets. This is why it is always a pleasure when we can bring to these pages the story of a person or company making a decision to put the needs of providers and patients ahead of their own.

Frank Giannantonio, founder and president of FGA, Inc., a New Jersey billing and financial consulting firm, has done something we consider gracious. (more…)

by Ed Buckley
with Tim Rowan

Lost revenue and poor compliance go hand in hand. They infiltrate a home health care agency together. Managing revenue cycle means improving compliance as much as it means ensuring complete and accurate billing processes and A/R follow up procedures. (more…)

Analysis

One of the most serious problems plaguing our representative form of government is the uncontrolled “revolving door” between elected and appointed offices and high-salary private industry lobbyist positions. Year after year, individuals do selfish things to make us wonder about the objectivity of all of our elected and appointed officials.

When Paul Ryan (R-WI) included the dissolution of Medicare in his 2012 budget proposal this week, and in doing so proposed an unimaginable windfall for health insurance companies, I wondered whether he is to be the next Washingtonian to enter the revolving door. While I insist on remaining optimistic about his personal integrity until proven otherwise, I remembered one precedent from only eight years ago that shakes my optimism. (more…)


In response to what they consider disturbing mandates issued by Medicaid officials in two states and parts of two others, a collection of home care and hospice industry telephony vendors, providers, technology vendors and state associations has formed a new organization, “The Electronic Visit Verification Standards Workgroup.” The organization’s members believe rules established by Medicaid officials in South Carolina, Tennessee, Florida and Texas infringe on free market trade and will have far-reaching, detrimental consequences should other states follow suit. (more…)

Speculation has run wild for two years about how CMS might change the home care payment system this time. Talk of payment bundling, where hospitals get all the money and dole it out as they see fit, is already appearing as a workshop topic. Rumors about payments going directly to patients have come and gone. All of this precedes any type of formal statement by CMS, MedPAC or Congress.

To help cut through rumors and exaggerations, HCTR is going to take on a study of the Accountable Care Organization (ACO) concept that appeared in outline form in last year’s Patient Protection and Affordable Care Act (ACA). Where facts are available, we will pass them along. Where experts have paved the way before us, we will quote them, interview them, or let them write articles of their own.

This week, we begin with an analysis by longtime student of the way elected and unelected federal employees think, Jeff Lewis. We caught up with the founder and former owner of Lewis, Inc., a Baton Rouge-based home health care software company now a part of HealthCarefirst, to ask whether he is experiencing any degree of withdrawal eight months after leaving the industry that had been his life for over 25 years.

He says he has not returned to health care in any official manner, though he has had a few meetings with providers interested in bringing him on to help shape their future plans. But has not found the right role yet, which he says is no surprise because he sees the approach of a healthcare system that is very different from what we have today. If this paper is any indication then we have to agree.

Never one to mince words, Lewis told us when he offered to write the following article, “In the eight months since I left home care, I can’t say I have looked anyone in the eye who is going to be a part of the future of home care, based on what they tell me they are planning.”

A constant researcher, Lewis’ understanding of what has been presented so far from government and media sources seems to exceed that of many with whom we have spoken or whom we have listened to at conferences. Where specifics are still unknown, he clearly says so. Where well-established patterns from the past are likely to be repeated, he draws some conclusions as to how they will apply to this decade’s developments.

With this article as a starting point, we will hear from other experts in future issues and report on rules as CMS releases them. Your reactions to Lewis’ analysis of the new world of ACOs, and the things home care and hospice providers and their technology vendors can be doing now to prepare, are welcome. (more…)

In parts one and two of this series, we discussed some of the impacts of the Affordable Care Act on home care and hospice providers, evidence that patients truly are being discharged from the hospital at far greater risk of death than they were 10 years ago, and the long list of pros and cons of point-of-care automation. In our final installment, we bring all these things together with a study of the interrelationship between clinical documentation accuracy and the government’s accelerated efforts to stop Medicare and Medicaid fraud and abuse. (more…)

Last week, we cited research indicating patients truly are presenting for admission to home health care services after shorter hospital stays and in far worse health. We argued that Medicare-certified agency competitiveness is better supported by preventing return hospital admissions than by shaving a day off hospital lengths of stay. This week, let’s take a closer look at Computer-Assisted Clinical Documentation Systems. Over the years, certain myths have grown up around point-of-care automation. The best way to attack mythology is with facts. (more…)

Two thousand eleven will be a year characterized in various ways by the home care and hospice community. “Boring” will not be one of them.

The year that welcomes the first Baby Boomers to Medicare will also see:

  • the first effects of the Patient Protection and Affordable Care Act (ACA)
  • another string of Medicare pay rate cuts for home care
  • tighter hospice regulations
  • growing impact from private duty agencies
  • almost all state Medicaid systems in the red; slashing eligibility, rates and services to cope
  • many employers wondering, if the nursing shortage is said to be easing, where they all are
  • ongoing, major government crackdown on Medicare fraud that frequently cannot tell the difference between criminal intent and typos (more…)

Home Care Technology Report has learned that HealthCareFIRST, a home care and hospice software and services company based in Springfield, Missouri, has acquired 100% of the stock of CareFacts, Inc., a home care and hospice software vendor in St. Paul, Minnesota. (more…)